Return & Refund Policy

All of our products are 100% Satisfaction Guaranteed within 30 days.

Returned items are subject to a 25% restocking fee. Return postage is payable by the customer.

No refunds are allowed on any open products unless defective or spoiled and returned within 60 days of purchase. Subject to a 25% restocking fee.

Purchasing Route Shipping Insurance covers all loss, damage and theft of your package once it leaves our facility (even Customs delays!). Please contact Route directly with any claims.

If you decline to add Route Shipping Insurance then your package is not covered for any loss, damage or theft once it leaves our facility.